Planning Better Online Communication During Coronavirus (COVID-19) Outbreak

The Problem

With much talk of managed borders, cancelled flights and reducing contact with others how can you protect your business and your employees by enabling them to communicate and provision more services online?

The Journey

Persuading clients or customers to use a completely different method of communication to that which they are used to isn’t always easy. When it comes to change management or changing customer behaviour it’s always important to manage the customer’s expectation throughout the process.

The Solution

For some businesses it may be as simple as scaling up telephone operations and reducing face to face time with customers.

For others it may not be so simple. Here, collaboration tools can be a great solution to make meetings and interactions with clients more meaningful and keep them onside and working with your business.

The Outcome

Your business may even end up being more profitable, survive and protect itself against the next outbreak that could cause a similar problem.

How We Can Help

If you need help implementing a solution that means you can still engage with your customers, whilst protecting your staff and reduce the risk to your business,